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All orders are processed within 24-48 hours, Monday-Friday. Orders placed on Saturday-Sunday or on ANY major holiday will be processed the next business day. Most orders are shipped UPS Ground or through the US Postal Service. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backorders will not be charged until your order is ready to ship - except for orders paid through PayPal.com. Payments made through PayPal.com will be charged immediately. Rockridge 4wd has no control over this.
All Shipping quotes apply to the United States (Lower 48 States) only. For Shipping outside this area please contact us for proper shipping rates. FREE SHIPPING applies to the United States (Lower 48 States) only. Shipping charges will apply to all other regions. Items marked with Freight DO NOT qualify for FREE SHIPPING.If you have special shipping requirements, please contact Rockridge 4wd. For International Orders please contact Rockridge 4wd. Login to check Order Status & Tracking
All returns must have an RGA # & the original sales receipt must accompany returns.
We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 5 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 5 days and WITHOUT contacting us will NOT be refunded.
*Customer is responsible for all shipping costs if seller is not at fault.
*Shipping costs are non refundable.
Request an RGA # by contacting ROCKRIDGE 4WD with your invoice number and reason for return.
After you have sent an RGA request a customer service representative will be in contact with you shortly with your RGA #.
Click here » to link to the RMA Form page
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include ROCKRIDGE 4WD, LLC.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.